The Council’s Customer Relationship
Management (CRM) system is due for renewal in July 2024. This
report seeks approval to procure a further 3-year (plus 1) contract
with Granicus in line with procurement rules to ensure the
effective roll out of the Council’s digital
programme.
Decision type: Key
Reason Key: Financial Threshold;
Decision status: Recommendations Approved
Notice of proposed decision first published: 30/07/2024
Anticipated restriction: Fully exempt -
Explanation of anticipated restriction:
This report is exempt from publication by virtue of paragraph 3, of Schedule 12a of
the Local Government Act 1972
Service(s): Housing & Property;
Department: Housing & Property
Contact: Emily Turbitt, Customer Services Manager 01524 582236 Email: eturbitt@lancaster.gov.uk Email: eturbitt@lancaster.gov.uk.
Background papers and reason no public access: Exempt from publication by virtue of paragraph 3, of Schedule 12a of the Local Government Act 1972.
Documents submitted to the decision maker for consideration: Exempt from publication by virtue of paragraph 3, of Schedule 12a of the Local Government Act 1972.