The procurement of a new Customer Relationship
Management (CRM) system and a Contact Centre solution for the
Microsoft Teams telephony system
Decision type: Key
Reason Key: Financial Threshold;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 28/05/2020
Anticipated restriction: Fully exempt - View reasons
Explanation of anticipated restriction:
Commercially sensitive information
Decision due: 9 June 2020 by Cabinet
Lead member: Cabinet Member with particular responsibility for Regeneration, Skills and Digital Innovation
Lead director: Director for Communities and the Environment
Contact: Alison McGurk, Customer Services Manager Email: amcgurk@lancaster.gov.uk Tel: 01524 582399.