Issue - meetings

Report of the Internal Audit and Assurance Manager.

The Committee received the report of the Internal Audit and Assurance Manager to consider the Local Government Ombudsman’s Annual Review Letter for the year ending 31^st March 2016.

The Local Government Ombudsman’s Annual Review Letter 2015/16 was appended to the report. A total of 12 complaints and enquiries have been received against the Council in 2015/16, compared to 22 received in 2014/15. 12 decisions had been made in 2015/16 compared to 21 in 2014/15.

Members noted that 3 of the decisions related to complaints investigated in detail, 2 of which were upheld. This compared to 2 detailed investigations in 2014/15, of which 1 had been upheld.

In the Annual Review of Local Government complaints, the Local Government Ombudsman had noted that the general number of complaints had increased by around 6%, although, this was at least in part explained by the number and type of organisations being included having also increased.

Resolved:

That the report be noted.