Issue - meetings

Customer service Centres

Meeting: 22/01/2008 - Cabinet (Item 103)

103 Customer Service Centres pdf icon PDF 22 KB

(Cabinet Member with Special Responsibility Councillor Evelyn Archer)

 

Report of the Corporate Director (Finance and Performance)

 

Additional documents:

Minutes:

(Cabinet Member with Special Responsibility Councillor Evelyn Archer)

 

The Corporate Director (Finance and Performance) submitted a report that updated Members on the progress within the Customer Service Centres and to consider the ways of accessing the Lancaster Town Hall. 

 

The options, options analysis, including risk assessment, were set out in the report as follows: 

 

Public Access to Lancaster Town Hall

 

Option 1 – leave the front doors open. This would possibly retain a situation where some customers may think that the front doors still provide access to the Town Hall and therefore make an unnecessary trip up the front steps only to find the doors are closed and access is required around the side of the Town Hall. This option does allow the existing doors to be retained for fire exit purposes and still gives an impression that the Town Hall is open for business. 

 

Option 2 – close the front doors. The doors would be opened for civic occasions and for evening and weekend meetings as required. The doors would also have to be altered at a budget cost of £8,000 + VAT to allow for their emergency use as a fire escape. 

 

Staff and Member Access to Lancaster Town Hall

 

Option 1 – implement a new controlled access scheme into Lancaster Town Hall. This system would allow for a much improved security access to the Town Hall which can be adapted to be used in other buildings as part of the Access to Services review. More importantly, it has the key benefit of improving emergency evacuation procedures. Funding is already available within the Customer Service Centre budget as set out in the Financial Implications section of the report. 

 

Option 2 – retain existing access arrangements for staff and Members. A saving in the Customer Service Centre budgets would be made amounting to £11,100. This would not lead to any improvements in access arrangements and retains the existing  safety risk to visiting staff/ members in that they cannot easily be identified as being present in the building during an emergency evacuation. In addition, should any legal action be taken against the Council for having insufficient evacuation procedures, it is likely that the Council’s defence would be inadequate. For instance, a member of staff injured as a result of being untraced in an emergency, would have a reasonable case for negligence against the authority. 

 

The officer preferred options were set out in the report as follows: 

 

Public Access to Lancaster Town Hall

 

Cabinet are asked to determine their preferred option in respect of the front doors at Lancaster Town Hall. 

 

Staff and Member Access to Lancaster Town Hall

 

Option 1 was the preferred option as this would be more user friendly and provide improved security and evacuation procedures within a budget that is available.  

 

It was moved by Councillor Evelyn Archer and seconded by Councillor David Kerr: -

 

“(1)   That there be no change to the current arrangements for the front door of Lancaster Town Hall, but  ...  view the full minutes text for item 103