Issue - meetings

Cabinet considered a report from the Overview and Scrutiny Committee with regard to the recommendations of the Customer Services and Future Complaints Policy Informal Task Group.   Having been on the task group Councillor Jackson introduced the report and endorsed the recommendations.

The options were set out in the report as follows:

1.    To accept the recommendations of Overview and Scrutiny

2.    Not to accept the recommendations of Overview and Scrutiny

3.    To make alternative proposals to those recommended by Overview and Scrutiny.

It was proposed by Councillor Jackson and seconded by Councillor Hanson:

“That the recommendations, as set out in the report, be approved.”

Councillors then voted.

Resolved unanimously:

(1)          That the recommendations, as set out in the Informal Task Group report and appended to the minutes, be approved.

(2)          That the Director for Communities and the Environment refers the recommendations to the Head of Community Involvement and Leisure for implementation.

(3)          That Cabinet directs the Director for Communities and the Environment to produce a draft Customer Service Strategy for consideration by Cabinet for referral to Council.

Officer responsible for effecting the decision:

Director for Communities and the Environment

Reasons for making the decision:

The recommendations as set out in the report will assist the City Council in meeting all of its priorities within the Council Plan.   If a new Customer Services Strategy is created this will be as key policy for consideration by Full Council.